Havoc Hire is committed to protecting your privacy and handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, engaging our services, or entering into a hire agreement with us, you consent to the handling of your personal information as outlined in this policy.
What Information We Collect
We may collect personal information including, but not limited to:
Full name, Address, Phone number, Email address, Driver’s licence details, Proof of identity, Business name and ABN (if applicable), Payment and billing information, Hire history and booking details, Website enquiry details.
We only collect information that is reasonably necessary for the operation of our business.
How We Collect Information
Personal information may be collected when you:
Make an enquiry via our website, phone, or email, Complete a hire booking or hire agreement, Provide identification for verification purposes, Request a quote, Communicate with us regarding a hire, Interact with our website (via cookies or analytics tools)
Why We Collect Personal Information
We collect personal information for the purposes of:
Verifying identity, Administering hire agreements, Managing risk and liability, Meeting insurance requirements, Processing payments and invoices, Communicating with customers, Responding to enquiries and support requests, Complying with legal and regulatory obligations.
Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary, including:
Insurance providers, Legal advisers, Debt recovery agencies, Payment processors, Professional advisers (accountants, auditors), Regulatory authorities or law enforcement where required by law
We do not sell or rent personal information to third parties.
Storage and Security of Information
Personal information is stored securely in electronic and/or physical form and protected by reasonable safeguards to prevent misuse, loss, unauthorised access, modification, or disclosure.
We take reasonable steps to ensure that third parties who handle personal information on our behalf also maintain appropriate security measures.
Retention of Information
Personal information is retained only for as long as necessary to:
Information is securely destroyed or de-identified when no longer required.
Access and Correction
You may request access to the personal information we hold about you and request corrections if that information is inaccurate, incomplete, or out of date.
Requests can be made by contacting us using the details below. We may require identity verification before processing requests.
Cookies and Website Analytics
Our website may use cookies and third-party analytics tools (such as Google Analytics) to improve website functionality and user experience. These tools may collect non-identifiable information such as browser type, pages visited, and time spent on the site.
You can disable cookies through your browser settings if you prefer.
Direct Marketing
We may use contact details to provide information about our services. You may opt out of marketing communications at any time by contacting us or using unsubscribe options where provided.
Privacy Complaints
If you have a concern or complaint about how we handle your personal information, please contact us first so we can attempt to resolve the issue promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
Contact Us
For privacy enquiries, access requests, or complaints, please contact:
Havoc Hire
📍 17 Eileen Street, Flinders View, QLD, 4305
📧 havochire@outlook.com
📞 0478 985 174
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.